EVERSANA is a globally recognized company with over 7,000 employees dedicated to creating a healthier world. Certified as a Great Place to Work, EVERSANA partners with more than 650 clients, including innovative biotech startups and established pharmaceutical companies. The company offers a diverse and inclusive work culture focused on innovation, patient-centric solutions, and professional growth.
Medical Information Specialist Job Description
As a Medical Information Specialist at EVERSANA, you will play a critical role in supporting the safe and effective use of pharmaceutical products. This customer-facing position involves responding to unsolicited medical inquiries from healthcare professionals, patients, caregivers, and payers with scientifically balanced, evidence-based, and non-promotional information.
Key Responsibilities:
- Respond to medical information requests from physicians, pharmacists, nurses, patients, and payers.
- Research and critically evaluate medical literature to provide accurate responses.
- Document adverse events and product complaints in compliance with FDA regulations and company SOPs.
- Handle inquiries across multiple channels such as phone, email, CRM, and chat.
- Coordinate with Quality Assurance and Regulatory Affairs teams for product quality complaints.
- Maintain up-to-date knowledge of products, therapeutic areas, and client-specific requirements.
- Deliver excellent customer service with a patient-centric approach.
- Promote diversity, equity, and inclusion in the workplace.
Minimum Qualifications and Skills
- Education: Pharm.D, M.Sc, B.Pharm, M.Pharm, or any Life Sciences degree.
- Strong clinical background with excellent verbal and written communication skills.
- Proficient in English (speaking, reading, and writing).
- Experience in medical documentation and adverse event reporting is preferred.
- Ability to work in a fast-paced, multi-client environment.
Why Work at EVERSANA?
- Work with a global leader in life sciences commercialization.
- Be part of a diverse and inclusive team committed to patient care.
- Opportunities for professional development and career growth.
- Competitive salary and benefits.
- A culture that values innovation, collaboration, and integrity.
