Location: Mumbai, Maharashtra
Job Type: Full Time
Experience Level: Senior
Travel Required: Minimal (if any)
About Takeda
Takeda is a global biopharmaceutical leader with over 240 years of experience in transforming science into life-changing medicines. Committed to patient-centric innovation, Takeda focuses on delivering breakthrough therapies for rare diseases, oncology, neuroscience, and gastroenterology.
Certified as a Global Top Employer, Takeda fosters an inclusive workplace that values diversity, collaboration, and excellence. The company empowers employees to drive better health and a brighter future for patients worldwide.
Job Description: Digital Patient Service Specialist – Awareness, Screening & Testing
Key Responsibilities
As a Digital Patient Service Specialist, you will lead the design, execution, and management of Patient Service Programs (PSPs) focused on Awareness, Screening & Testing (Diagnostic & Prognostic) phases of the patient journey. Your role will involve:
- Strategic Execution:
- Implement patient-centric digital solutions to optimize enrollment, engagement, and compliance.
- Leverage UI/UX design to enhance digital platforms for better patient and HCP experiences.
- Address barriers to healthcare access through telemedicine, multilingual support, and AI-driven tools.
- End-to-End Program Management:
- Oversee third-party vendors ensuring compliance with contractual and regulatory standards.
- Train HCPs, field teams, and service providers for seamless PSP execution.
- Monitor KPIs to measure program effectiveness and scalability.
- Digital Transformation:
- Integrate AI, blockchain, and analytics to improve patient engagement.
- Develop virtual care solutions (telemedicine, patient portals, online education).
- Compliance & Governance:
- Ensure adherence to ethical, legal, and pharmacovigilance standards.
- Collaborate with Medical, Legal, and Compliance teams for audit readiness.
- Stakeholder Engagement:
- Partner with KOLs, patient organizations, and healthcare providers to expand program reach.
- Work cross-functionally with Marketing, Sales, and Medical teams for aligned execution.
Qualifications & Skills
- Education: Life Sciences degree (BPharm/PharmD/PhD/MBBS/MD preferred).
- Experience:
- 3+ years in pharma/biotech or digital healthcare.
- 2-3 years in managing digital PSPs, third-party vendors, and analytics-driven patient programs.
- Skills:
- Strong project management & UI/UX design expertise.
- Proficiency in digital health tools, AI, and telemedicine solutions.
- Ability to travel 30-40% for stakeholder meetings.
How to Apply
📍 Location: Mumbai, Maharashtra