The Senior/Associate – Medical Information role is pivotal within Lilly’s Global Medical Information (GMI) organization. This position focuses on anticipating customer needs—whether from healthcare professionals (HCPs), consumers, or payers—and delivering accurate, compliant answers at the first touchpoint. If you thrive in roles that blend strategy, customer engagement, and medical expertise, this could be one of the most fulfilling pharma jobs for you.
Key Responsibilities
- Global Strategy Execution: Implement and maintain medical information strategies for products launched in major regions.
- Content Creation: Develop medical letters, FAQs, slide kits, literature searches, publications, and webpages.
- Customer Interaction: Respond promptly to unsolicited medical inquiries with accuracy and compliance.
- Omnichannel Delivery: Leverage existing and emerging technologies to provide information via customers’ preferred channels.
- Insight Utilization: Use customer feedback to refine medical information strategies.
- Training & Support: Serve as a GMI expert, training affiliates and call center partners, and staffing medical booths at scientific congresses.
This role also involves collaboration with cross-functional teams, alliance partners, and vendors, ensuring high-quality deliverables across geographies.
Qualifications: Who Can Apply?
Lilly seeks candidates with a strong educational and professional background:
- Education:
- Bachelor’s degree in a healthcare profession with 2+ years of industry experience, OR
- Bachelor’s degree with 2+ years in a related therapeutic area, OR
- Master’s degree in a healthcare profession, OR
- PhD with relevant therapeutic area experience.
- Skills:
- Mastery of written and verbal English.
- Ability to assimilate and communicate complex medical information unbiasedly.
- Proficiency in literature searches and evidence-based responses.
- Adaptability to new technologies (e.g., content management and delivery systems).
- High-level computer skills (databases, spreadsheets, PowerPoint).