Cognizant is hiring freshers for the Analyst Trainee (Service Desk) position in India. This entry-level opportunity is open to eligible graduates from various three-year undergraduate degree programs, including BCA, B.Sc, B.A., BBA, B.Com, B.Voc and BMS.
Selected candidates will provide technical support to end users, troubleshoot hardware and software issues, manage service desk tickets, and coordinate with internal IT teams to resolve technical problems.
Cognizant Analyst Trainee Recruitment 2026 – Job Details
| Job Detail | Information |
|---|---|
| Company | Cognizant |
| Job Title | Analyst Trainee (Service Desk) |
| Job Location | India |
| Experience | Freshers – 0 years |
| Qualification | Any eligible 3-year undergraduate degree |
| Eligible Graduation Years | 2024, 2025 and 2026 |
| Employment Type | Full-Time, Permanent |
| Department | Customer Success, Service & Operations |
| Role Category | Operations Support |
| Industry | IT Services & Consulting |
| Openings | 1 |
Position
Analyst Trainee – Service Desk
The role focuses on providing first-level IT support, handling user-reported technical issues, maintaining service desk tickets, and ensuring timely resolution of problems within defined service-level agreements (SLAs).
Job Responsibilities
Candidates selected for the Cognizant Service Desk role will be responsible for:
- Serving as the first point of contact for end users reporting IT issues.
- Logging, tracking and resolving service desk tickets within defined SLAs.
- Troubleshooting hardware and software problems to minimize downtime.
- Collaborating with internal IT teams to escalate and resolve complex technical issues.
- Creating and maintaining knowledge base articles to support faster issue resolution.
Eligibility Criteria
Candidates must meet the following requirements:
- Must have graduated in 2024, 2025 or 2026 from an eligible three-year undergraduate degree program.
- Eligible degrees include BCA, B.Sc, B.A., BBA, B.Voc, BMS, B.Com and other three-year undergraduate programs.
- Must have secured a minimum of 50% in Class 10, Class 12, Diploma (where applicable) and undergraduate studies.
- Must have at least 50% aggregate in the qualifying degree at the time of joining.
- Must have no standing arrears.
- Candidates currently enrolled in full-time postgraduate courses are not eligible.
- Candidates awaiting re-evaluation results will be assessed using their initially declared scores.
- CGPA-to-percentage conversion must follow the respective university’s norms.
- Applicants must be Indian nationals or Overseas Citizens of India (OCIs) currently residing in India.
- Candidates must be willing to work from any Cognizant office location and work in assigned shifts.
Important: A score of 49.9% cannot be rounded up to meet the minimum 50% eligibility requirement.
Required Skills
Candidates should possess the following skills and capabilities:
- Strong verbal and written communication skills.
- Technical troubleshooting and IT support knowledge.
- Understanding of IT hardware and software issues.
- Service desk ticket handling and ticket management.
- Customer support and user assistance.
- Email support, chat support and non-voice process handling.
- Team coordination and collaboration.
- A client-focused mindset and the ability to support users from diverse cultural backgrounds.
- Willingness to work in shifts from the office.
Benefits Offered by Cognizant
Cognizant lists the following benefits for employees after joining as full-time employees:
- No service bonds.
- Cognizant-sponsored higher education through BITS Pilani for eligible candidates from Science, Technology and Mathematics backgrounds.
- Night shift allowance.
- Safe and comfortable cab facilities for pick-up and drop-off.
- Rewards and recognition for top performers.
Application and Document Requirements
Documents Required for Registration
Candidates must submit:
- A resume of no more than two pages.
- A high-resolution passport-size photograph with a light background.
- The photograph must show both ears clearly.
Documents Required for the Interview
Candidates should have the following documents available:
- All academic documents.
- School and undergraduate mark sheets.
- College identity card, if available.